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Context

The Productivity Benchmarking Tool evaluates and provides guidance on productivity levels. Traditionally, our applications included internal guidance not visible to users. With the new guides provided by the Technical Lead, explicit recommendations are now available. This assessment categorizes deals based on their type or solution, offering threshold productivity guidance to measure the effort and productivity associated with each deal within an organization.

Productivity Benchmarking Tool

My Role

Month

Screens

Tools

UX Designer (Collaborated with UX Researcher & 5 other designers)

Problem & SOLUTION

Problem

The application doesn’t have the proper tool to leverage the client’s needs. It is hard for the Technical Lead to categorize the deals, come up with a threshold, and derive the productivity of the output.

Solution

Create an assessment that fits the client’s resources and needs. Preview the output in an organized way, where it is properly measured and reviewed by all users.

Design process

Discover

Define

Ideate

Testing

Design

User Goals

User Persona

Empathy Mapping

Information Architecture

Usability Testing

Wireframes

User Flow

Hi-Fi Designs

Customer Experience

Map

Discover Phase

User Goals

Client’s Goals

Technical Lead’s Goals

Conduct a Comprehensive Assessment:

Evaluate deal types, automation strategies, tools, and processes to identify improvement areas.

Develop Actionable Recommendations:

Use assessment insights to create strategies that enhance operational efficiency.

Utilize User Feedback for Targeted Guidance:

Collect and analyze user inputs to provide tailored recommendations that boost productivity.

Embed Productivity Tools into Applications:

Integrate features that monitor and enhance productivity within existing applications.

Evaluate Effort and Productivity:

Implement systems to assess and ensure that productivity levels remain within set boundaries.

Classify Deals and Solutions:

Organize various deals or solutions to maintain clarity and adherence to organizational limits.

Solution & User Goals

Develop an assessment tailored to the client's resources and needs, ensuring the results are presented clearly and accessibly for all users. This approach facilitates accurate measurement and comprehensive review, promoting informed decision-making.

A Customer Experience Map is a holistic, all-encompassing visualisation of an experience, from beginning to end, that a customer will go through irrespective of a specific product. These maps are more concerned with human behaviour in general.

Initially the user has to have the details ready to start the assessment.
Visually, the elements are understandable.

Add a preview for suggestions.

There are too many options to choose from. Information Overload.

Organize theprocess in asking the user for the general questionnaires, rather than putting all the questions in one page.

The questionnaires are organized in group based on it’s topic.

Add visual for the progress of the user.

The graph view is much easier to understand since it is summarized, while the table has too much information displayed.

Graph view as the landing page gives a better impression of interpreting data visually.

Steps in editing Recommendation could be improved more user-friendly.

The information are in linear fashion and are organized in groups.

Provide a graph representation.

Customer Experience Mapping

Steps

Positive

Neutral

Negative

Experience

Opportunities

“Take Assessment”

Requirements Gathering

Productivity

Questionnaires

Output

Reports

Feelings

Based on the interview, we have created a persona representing an ideal user of the application. The persona helps us to arrive at a better solutions as it gave us an in-depth understanding of user goals, needs, pain points & overall personality.

Define Phase

User Persona

Jamie

App Development Assoc. Manager

Give an overall insights of the AWS services.

Takes the design and implements technical knowledge to deploy and develop solutions in applications.

“They have long intended to capitalize on this opportunity, and we are implementing it now.”

“Our primary objective is to utilize the assessment to integrate the automation platforms. Guidance will be formulated based on inputs provided by the technical lead..”

Use specialized tools to evaluate and understand client requirements.

Gather and interpret client input to develop precise guidance.

Implement tools to monitor and assess organizational productivity.

Ensure organizational strategies are tailored to meet identified client needs.

Implement surveys and interviews to gather detailed insights into user needs and preferences.

Systematically examine collected feedback to identify common themes and develop precise, data-driven recommendations.

Measure and maintain optimal productivity without exceeding limits

Organizations often require specialized tools to address their unique needs; currently, our team lacks such an application.There is a need to have a guidance which is currently not visible to the users.

There is a necessity to implement guidance features that are presently not accessible to users.

It is essential to thoroughly identify and address all client requirements to develop effective solutions.

Job Responsibilities & Purposes

Notable Quotes

Wants

🙂

Goals & Needs

🎯

Pain Points

😢

“Empathy Mapping” helped us to understand the perspective related to users thoughts & feelings. This process made clarity to their needs and actions. The data in the Empathy is based on insights from Interviews.

SAYS

THINKS

FEELS

Define Phase

Empathy Mapping

I expected Something different

I am looking for something

Useful

Over-whelmed

Why is this

so hard?

What do

You

Think?

Shouldn’t

this be

easier

Is there any

guidelines?

Doubtful

Excited

What Should I Look for?

Anxious

How can I meet my clients

expectation?

DOES

Compare the

data

Lists

Pros/cons

What else I am missing?

Check for the

recommendations

What is best

for me?

How can I meet

my clients

expectation?

I want

something

Awesome

Make small

Decisions

May be this

Isn’t the

best

ideate Phase

Information architecture

ideate Phase

User Flow

Start

Launch App

Choose

Assessment Type

Enter User ID

Choose Deal

& Begin

Initial Evaluation

Proceed to

Main Assessment

Get Recommendations

Submit

View Summary

Low-Fidelity wireframe act as the initial blueprints for web pages. They help our stakeholders to focus on a page’s key purpose and functionality by deliberately excluding any specific details like colours, fonts, exact sizing-all of which can be added later.

design Phase

Low fidelity wireframe

After completing High Fidelity, wireframe, we tested the prototype with 5 respective users to check how friendly the application is in this stage. The user were given the following tasks, while we observed how they navigated through the task given:

Entering the details before the Assessment.

Productivity Assessment:
Choosing where to take assessment (MyWizard/Estimator/mySP) & enter the details for Productivity Assessment.

Going through each sections and answering through all the AM & AD Questionnaires.

Switch between Graph & Table View on Output.

Navigate between the Work Type Tabs, and Tech Stacks.

Expand the Levers to open the Sub-Levers.

Edit the data of the Solution Recommended Productivity on a Sub-lever.

Add a Custom Lever.

Open the KDA Reports.

The user needed to go to the previous pages to know what to enter on the details.

The user didn’t understand the differences of the first part.

Had to ask the functions of most questions.